We do our utmost to answer you within 24 hours. If for some reason we have not responded within this time frame, please give us a shout.

Shipping and delivery

Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Switzerland

Standard shipping 6.90,-
Free shipping from 129.90,-

*With the exception of Scandinavia, which has a flat shipping rate of 25,-.
*The UK has a flat shipping rate of 19.90,-

Standard shipping 6.90,-
Free shipping from 129.90,-

Express shipping 14.90,-

Australia, Canada
Flat shipping rate of 25,-

It depends where you are located. We work with different logistical centers around the world and some ship on the weekend, others don’t so please don’t count on it - we don’t want to overpromise.

Delivery usually takes between 5 - 12 business days. Express delivery takes 5 - 8 business days.

Because we deliver worldwide, we deliver from multiple countries and logistical centers around the globe. That may be from Thailand, Germany, USA or UK.

We collaborate with a variety of trusted shipping partners to ensure reliable and efficient delivery of your orders. Some of our esteemed partners include FedEx, Amazon, DHL, PostNL and Thai Post. Rest assured, we carefully select our shipping partners to guarantee that your packages are in safe hands and reach you in a timely manner.

If your country isn't included in our standard shipping policy, but you're eager to get your hands on Wiseguy Original products, don't hesitate to contact us! We'll make every effort to figure out a way to ship to your location. Keep in mind, the selection of couriers and shipping times can vary significantly. Also, anticipate potential higher shipping-related costs that might be your responsibility. Drop us a message, and let's explore the available options together!

Returns and refunds

To initiate a return*, there are two ways to reach us. You can either send an email to info@wiseguyoriginal.com or use the chat box located in the bottom right corner of our website.

However, it's important to note that while we don't offer direct exchanges, if you intend to replace your suspenders with a different pair, we kindly request you to place a new order once your refund has been processed.

*Please be aware that our outlet products are not eligible for returns or refunds.

After you have reached out to us regarding your return, we will provide you with a return label that includes the address of the return location. Please be aware that the logistics and shipping costs for the return will be your responsibility. In the rare situation that you receive a defective product, we will gladly refund you for the return shipping expenses.

As soon as we receive your return, we'll quickly refund your payment. We want to make the process as smooth as possible for you, so rest assured that once we have the product in our hands, we'll initiate the refund right away. 

We do not facilitate direct product exchanges. Instead, we kindly request that you return the product you no longer wish to keep. Once the return is processed, you can proceed to place a new order for the desired product.

Please note that our outlet products are not eligible for returns or refunds.


Enter your email. We'll send a six-digit login code. Enter this code on the website, and your account is created! If you don't see the code in your email, please check your spam folder.

After creating your account, click the person icon at the top to manage your profile, add an address, or update information.

To log in, type your email on our login page. We'll send a six-digit code to that email. Enter the code, and you're in – no need for passwords! If you can't find the code, check your spam folder.


We've got you covered with a wide range of convenient payment methods to make your shopping experience a breeze. You'll find various options such as Credit Card, PayPal, Apple Pay, Google Pay, iDEAL, Shop Pay, and UnionPay, giving you the flexibility to choose the payment method. Simply select your preferred option during checkout, and you'll enjoy a seamless and hassle-free payment process with us.

While paying by invoice is not our standard payment method, we do make exceptions in certain situations. If you would like to explore the possibility of paying by invoice, please send us your request at mike@wiseguyoriginal.com


We understand that mistakes can happen, even while entering contact information. Rest assured, our webshop is designed to detect and flag any errors in the contact details before your order is finalized. However, if an oversight occurs, we're here to help!

Please reach out to us via email at info@wiseguyoriginal.com, using the same email address you used to place the order. Kindly include your order number and provide us with the correct information that needs to be updated. Our team will promptly assist you in making the necessary changes to your contact details.

We understand that sometimes you may realize you want to make changes to your order after it has been placed. While our order processing is typically immediate, we encourage you to reach out to us directly if you find out that you want to make changes. While we cannot guarantee the feasibility of modifying the order, we are always here to assist you and explore possible solutions.

Once your order has been processed, it becomes challenging to cancel it directly. However, we encourage you to reach out to us as soon as possible if you wish to explore cancellation options. While we cannot guarantee that a cancellation will be feasible. We'll do our best to assist you within the scope of our abilities.

We understand that circumstances can change, and we want to ensure that you have a positive experience with us. If you contact us promptly, we can assess the status of your order and discuss solutions, such as returns.

We apologize for any inconvenience caused by not receiving a confirmation email. Sometimes, our emails may end up in the spam or junk folder of your inbox. We kindly ask you to check your spam folder to ensure that the confirmation email hasn't been filtered there.

If you have checked your spam folder and still cannot locate the confirmation email, please reach out to us at info@wiseguyoriginal.com.
It's important to use the same email address you used when placing your order. Our team will promptly assist you in resolving the issue and ensuring that you receive the necessary confirmation and any further communication.

Product information

If something is not right with your order, we assure you that we will go above and beyond to fix the problem and ensure your complete satisfaction. Our ‘Never Let You Down’ guarantee is always in effect!

Pretty please, hold off on leaving a review until we've had the chance to address any concerns or issues. Your satisfaction is our top priority, and we are committed to providing you with a positive shopping experience, even if we made an error. We’ll never let you down.

If you encounter any problems or have any questions, don't hesitate to reach out to us. You can email us at info@wiseguyoriginal.com, or simply click on the chat button located at the bottom right corner of every page to communicate with our team.

Uh-oh! we're really sorry about that, it wasn't our intention at all. To assist you further, could you please send us some photos of the damage to info@wiseguyoriginal.com? Don't forget to include your order number as well.

Rest assured, once we receive the photos and assess the damage, we'll do everything we can to make things right. If we have the same product in stock, we'll send you a brand new one as a replacement. In case the product is currently out of stock, we'll be more than happy to offer you the option to choose an alternative product or provide you with a refund. The choice is entirely up to you.

If you find that something is missing from your order, please don't worry. We're here to assist you! Simply reach out to us at info@wiseguyoriginal.com and let us know what is missing. Our team will promptly look into the matter and work towards resolving it for you.

If you received the wrong product, we apologize for the mix-up. Please reach out to us at info@wiseguyoriginal.com and provide details about the item you received, the item you should have received, and your order number. We will do our best to send you the correct product as soon as possible. Thank you for bringing this to our attention, and we appreciate your patience and understanding while we work towards resolving this issue for you.

We understand that our leather suspenders, crafted from authentic full-grain leather, may occasionally leave markings on your garments. While we strive to provide exceptional products, we acknowledge that the nature of the leather material can result in color transfer.

To address this issue, we recommend treating the affected area by spraying or rubbing vanish or stain remover prior to washing.

Swapping Connector Style

These instructions are tailored for full leather straps without a pouch for the connector part. If your suspenders have a connector resembling a pouch, please refer to the next FAQ question for specific instructions related to that design.


To swap the ends of your suspenders, you'll need a small flat screwdriver. Here's what you can do:

Take a look at the back of the small metal stud that adjusts the size of the suspenders. There's a screw holding the metal stud in place. You'll need to unscrew the stud using the small flat screwdriver. Once it's removed, you can slide the current connector off of the suspenders.

Now, slide on the new part you want to use instead of the previous connector. Put the stud back onto the suspenders and align it with the screw hole. Finally, use the small flat screwdriver to tighten the screw and secure the stud in place.

Hopefully this information helps you swap the ends of your suspenders successfully.

Swapping the connector style of your Wiseguy Suspenders is a straightforward process. If your suspenders feature an end with a leather part and a metal rivet, this guide is for you. The metal rivet keeps the ends of the leather together, creating a space for the connector to fit in. Follow these simple steps to seamlessly switch connector styles:

To get started, gently wiggle open the leather cover to reveal the space where the connector sits. Now, slide off the current connector from the leather part. Next, introduce the new connector style you prefer and slide it into the designated space. Lastly, close the leather end by aligning the metal rivet with its original position. Give it a gentle push until the metal rivet pops out again. And there you have it!

Sizing and materials

When we mention ‘Size’ it is related to your length. ‘Width’ is related to the width of the straps; these vary from 0.75 inch / 2 cm to 1.36 inch / 3.5 cm. This is a matter of style and wider straps can offer more support.

We offer three different sizes: S/M, M/L and XL/XXL. M/L is our default and is used for the biggest part of our products. S/M and XL/XXL are only available for a few specific suspenders. You can filter those on the ‘All suspenders’ page to see them.

Wiseguy Suspenders come in three widths: skinny, slim and wide.

Skinny: 0.75 inch / 2 cm
Slim: 1 inch / 2,5 cm
Wide: 1.36 inch / 3,5 cm

Every product page consists of a ‘Size info’ section below the ‘Add to cart’ button. But since you’re already here, this would be our advice:


S/M: 5’3" and 5’11" / 1.60 m - 1.80 m
M/L: 5’9” and 6’4” / 1.75 m - 1.95 m
XL/XXL: 6’8” and 6’10” / 1.85 m - 2.10 m

T-shirt (Regular fit) / Long Sleeve (Regular fit) / Hoodie (Oversized fit)

- 35-37" (88-94 cm)
- 38-40" (95-101 cm)
- 41-43" (102-110 cm)
XL - 44-46" (111-120 cm)
XXL - 47-49" (121-130 cm)

Length HPS*
- 27" (68 cm)
- 28" (71 cm)
- 29" (74 cm)
XL - 30,5" (77 cm)
XXL - 32" (81cm)
* High Point Shoulder

Boxershorts (Regular fit)

- 29-31" (73-78 cm)
- 32-34" (81-87 cm)
- 35-37" (89-94 cm)
XL - 38-40" (96-101 cm)
XXL - 41-44" (104-11 cm)

Inside leg
- 9" (23 cm)
- 10" (25,5 cm)
- 11" (28 cm)
XL - 12" (30,5 cm)
XXL - 13" (32,5 cm)


Sometimes, what you see on social media might not be available on our webshop because we operate globally and have different collections in various regions. Each region has its own selection due to how we manage shipping from our multiple warehouses worldwide. Although our core collection is everywhere, our US online flagship store has a wider range of products.

Newsletter discount

Sign up for our newsletter and claim a $10 discount on your purchase! Just spend over $59.90 to unlock your savings. Keep an eye on your email for the discount code! (If you don't see it, check your spam folder).

Custom suspenders

Sure thing! We would love to fabricate your tailor made suspenders. Tailor made suspenders can be created out of existing materials from the products in our webshop. To create your own tailor made suspenders, mail us at info@wiseguyoriginal.com and let us know which combinations you have in mind. We’re looking forward to your creative ideas!

The suspenders will have been customized to your personal taste and preference. Because of this personalization, we won't be able to accept returns for it.

Embracing your inner Wiseguy means making a statement, and what better way to do that than with your very own, unique pair of Wiseguy Original Suspenders.

For customization we charge a one-time fee of 35 USD or EUR. The minimum order is 2 units. 

For American custom orders shipping can be either regular shipping or express, for European orders we can only ship by FedEx express.

For custom orders, we cannot offer any promotions or discounts. However, when you order 3 we still gift a 4th pair.